Blitz Bureau
NEW DELHI:As talent meets technology, a new future for enterprise solutions is being shaped in India with over 1,700 Global Capability Centers (GCCs). These are the backbones of big companies, and they’ve come a long way. What started as a basic support desk has now evolved into an innovation powerhouse, driving research, design, and development.
Global Capability Centres (GCCs) are offshore units set up by companies to deliver a range of services for their parent organisations. Functioning as integral parts of the global corporate structure, they provide specialised expertise in areas such as information technology, research and development, customer support, and other business operations.
Many multinational companies in India have set up GCCs to handle verticals like business processes, IT services, R&D centres, innovation hubs, customer service centres, and other key functions.
These GCCs have rapidly grown into strategic hubs for innovation and value creation. In just five years, their combined revenue has jumped from $40.4 billion in FY19 to $64.6 billion in FY24. Not limited to numbers, these GCCs now employ over 19 lakh people across the country, shaping the future of tech and business from right here in India.
These centres drive innovation, digital transformation, and strategic operations for their parent organisations worldwide. The Government has played a pivotal role in nurturing this ecosystem through progressive policies, infrastructure development, and startup support, positioning India as a preferred destination for global enterprises.
India has become a leading hub for Global Capability Centres (GCCs), with major clusters in Bengaluru, Hyderabad, Pune, Chennai, Mumbai, and the National Capital Region. Infra, cluster-building India’s rise as a global destination for GCCs is the result of a carefully crafted approach that spans infrastructure, innovation, talent development, and supportive policies. Government-led initiatives have created a strong foundation where international companies can grow, collaborate, and innovate with confidence.
Modified Electronics Manufacturing Clusters: Launched by the Ministry of Electronics and Information Technology (MeitY), this scheme supports the creation of world-class infrastructure for electronics and IT industries. It offers Ready Built Factory (RBF) sheds and Plug-and-Play facilities, ideal for GCCs seeking rapid deployment and scalability.
GENESIS: A flagship initiative by MeitY with a budget of Rs 490 crore, Gen-Next Support for Innovative Startups (GENESIS) is aimed at nurturing startups in Tier-II and Tier-III cities. The scheme helps build a feeder ecosystem for GCCs by accelerating innovation and talent development. India is now the third-largest startup ecosystem globally, with over 1.97 lakhs DPIIT-recognised startups. These startups contribute to the GCC ecosystem by offering cutting-edge solutions, AI/ML capabilities, and digital services.
Ease-of-doing biz
Government reforms and digital infrastructure have created a business-friendly environment for GCCs to thrive. Initiatives like Skill India, Digital India, and Future Skills Prime (by MeitY and NASSCOM) are equipping India’s workforce with nextgen digital skills. These programmes ensure a steady pipeline of skilled professionals for GCCs in areas like cybersecurity, cloud computing, data analytics, and AI. India’s consistent improvement in the ease-of-doing business rankings, along with liberalised FDI policies, has made it easier for global firms to establish and expand GCCs in the country.